SHIPPING & RETURN POLICY
SHIPPING & RETURN POLICY
Handcrafted in Bali. Delivered from Near You.
Every Baliaric parasol is handcrafted by skilled artisans in Bali, Indonesia. To serve our customers better and minimise delivery times, we ship from fulfilment locations in Canada, Spain, and Bali. Each piece is unique — slight variations in colour, texture, or pattern are inherent to the craft and a mark of authenticity, not a defect.
Order Processing & Dispatch
In-stock orders are typically dispatched within 1–2 business days. During periods of high demand or unforeseen logistical circumstances, we will notify you promptly of any changes to your expected timeline. We monitor every shipment closely and remain available throughout the process.
Due to global customs regulations and security protocols, there may be occasions when the carrier or customs authorities require additional information directly from the recipient. We kindly ask that you:
- Monitor your tracking link.
- Ensure your contact information is accurate and accessible.
- Respond promptly to any communication from the shipping carrier or customs officials.
Shipping & Customs by Region
Canada
Orders are fulfilled from our Canadian warehouse and shipped domestically. No customs duties or import fees apply. Complimentary shipping is included.
Spain & European Union
Orders are fulfilled from our Spanish warehouse and shipped within the EU. No customs duties or import fees apply. Complimentary shipping is included.
United Kingdom
Orders are fulfilled from our Spanish warehouse and shipped directly to the UK. As a result of post-Brexit trade regulations, UK customs authorities may levy import duties and a carrier handling fee upon delivery. These charges are collected by the carrier and are the responsibility of the recipient.
United States — Complimentary Express Shipping
Complimentary express shipping is included for delivery to the 48 contiguous United States and Washington, DC. Import duties, import taxes and customs charges are not included in the product price and are the responsibility of the recipient. DHL may request payment of these charges before delivery. The amount is determined by U.S. customs and may vary according to the order value, classification and destination.
If the recipient refuses or fails to pay the applicable import charges, the carrier may withhold delivery and return the shipment to Baliaric. The customer remains responsible for the actual return shipping, storage, customs and carrier charges incurred as a result. Where permitted by applicable law, those documented costs may be deducted from any amount otherwise refundable. Re-dispatch will be arranged only after all outstanding charges and the new shipping cost have been paid.
For Alaska, Hawaii, U.S. territories and military addresses, please contact us before ordering so that we can confirm availability and any additional shipping cost.
Orders placed before the effective date of this policy remain governed by the terms accepted at the time of purchase.
Rest of World
Orders are fulfilled from Bali, Indonesia. Import duties, taxes, and carrier handling fees are levied by the customs authority of the destination country and are the responsibility of the recipient. These charges are separate from the purchase price and shipping costs and cannot be included at checkout as they vary by country and order value. Please contact us before placing your order and we will provide a full shipping quote and customs estimate for your destination.
Customs Documentation Requirements
Some countries require recipients to provide a tax identification number — Tax ID, NIF, VAT number, or equivalent — to clear a shipment through customs. Should this be required, we will contact you directly to assist. We ask that you monitor your email during the delivery period and respond promptly to any communication from the carrier or customs authorities, as delays resulting from incomplete documentation remain the responsibility of the customer.
Returns & Refunds
Returns and refunds are governed exclusively by our current Returns & Refunds Policy. The applicable terms depend on the delivery market and preserve all non-waivable rights.
Shipping, customs, non-payment and re-dispatch conditions stated on this page remain subject to that current policy and applicable law.
Questions Before You Order?
We want every customer to receive their parasol with joy, not surprises. If you have any questions about shipping costs, customs estimates, or delivery to your specific location, please reach out before placing your order — we are always happy to provide a full breakdown in advance.
